Return And Refund
Due to the highly personalized nature of our custom-made bobbleheads products, If you need refunds, cancellations, or exchanges, you must contact our customer service first. We do not accept a unilateral refund and return service! Please contact us at firstname.lastname@example.org, our customer service staff will be happy to help you. We provide proofs that will allow you to the ability to ensure that the sculpting and paint, during these steps revisions can be made, the artists will make some further modification as your require to make it just exactly what you are looking for. Revisions can and will affect delivery times, therefore multi-revisions will normally exceed the expected delivery date as we need your email authorization to proceed from step to step.
Sculpting, especially when the subject is a human, is a very subjective process. Our specially-trained artists find distinguishing characteristics and accentuate those to create a likeness however if you expect to receive a Michelangelo or a Picasso Custom bobbleheads this product is not for you and we strongly suggest you do not make a purchase as all sales are final.
In the rare case that you get a damaged product(within 7 days based on the original delivery date of your package), we may ask you for photographic proof of the damage and problem description as well as request you contact our customer service department within 48 hours of receipt; customer service can be contacted at email@example.com and you must include your order number.
Our factory will remake the same one for you after receiving the photographic proof of the damage. And we still will offer you the process proved to get your confirmation.
Refunds Before Shipping
HIBOBBLEHEADS offers a "No questions asked" money-back guarantee that is valid during the creation process of your custom figurine. This means that you can cancel your order anytime pre-shipping. In order to avoid non-serious orders, a cancellation fee of 40% will be deducted from the payment you made when ordering. This refund policy does not apply for bulk orders. In case you order more than one custom doll, the prototype (first sample) will be treated in accordance with our "No questions asked" money-back guarantee, however, after the approval of the prototype by the customer, no more refunds are possible for the complete bulk order.
Refunds After Shipping
Since bobbleheads are 100% customized products, secondary sales are not possible. Once the products are shipped, we do not support refunds! If you need a refund for special reasons, you must contact our customer service first. We do not accept a unilateral refund and return service!
Damages During Shipping
Our bobbleheads dolls are very well-packed, and damages during shipping rarely occur. However, if this unlikely event happens to you, we will provide you with a replacement doll free of charge. In order to utilize the shipping insurance, we kindly ask our customers to open the parcels in the presence of the person making the delivery. Please file a report with this person in case of any damage and please provide bobbleheads with the file number and photos of the damaged dolls. The replacement doll will be shipped to you within 15 business days after providing the required information and documentation.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Return address: Please contact firstname.lastname@example.org to obtain the return address